Our website has a voice. Ask it how membership works, let it walk you from page to page, or have it set up your first call with the doctors — any hour, any day.
Most practice websites make you read. Ours talks back. The Concierge is a voice assistant trained on how Next Level Concierge Care actually works — the 100–150-patient panels, the Medicare nuance, snowbird care, the Spruce app — and it answers in the same warm, unhurried way we practice medicine.
It can also move the website for you: ask about executive health and it will take you to the right page, highlight what matters, and pick the conversation back up when you arrive.
A medical practice’s assistant has to know its place. Ours does — these rules are built in, not bolted on.
It won’t interpret symptoms or discuss treatment — ever. Health questions go to the doctors, through secure channels.
Membership is discussed personally. The Concierge will offer you the conversation, not a number.
It never confirms who is or isn’t a patient, and it won’t collect health details — it interrupts and redirects instead.
Any hint of an emergency stops everything: you’ll be told to call 911 before anything else happens.
No — never. The Concierge answers questions about membership and how the practice works. Anything about your health belongs in a conversation with Dr. O’Neil or Dr. Sheeler; the Concierge will always point you there rather than answer.
Call 911 immediately. The Concierge is not an emergency service — if anything you say suggests an emergency, it will stop and tell you to call 911 first.
It can book your “Meet the Doctors” introductory call and help you reach the office. Medical appointments are always scheduled with our team directly.
The practice discusses membership personally, once the doctors understand what you’re looking for. The Concierge will invite you to a free, unhurried call — that’s where the fee conversation happens.
You approve the microphone before it ever opens, and the conversation is processed by our voice provider solely to answer you. Please don’t share medical details — the Concierge is built to redirect you to a secure channel the moment a topic turns clinical.
We understand completely — call (480) 470-0606 and a human will pick up during business hours.